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Frequently asked questions
Delivery, returns and our Christmas lights in one place.
Where do you deliver?
We deliver to addresses across the United Kingdom.
How long does delivery take?
Delivery times are set out in our Shipping policy.
How much does delivery cost?
Delivery costs are shown at checkout and in our Shipping policy.
When should I order for Christmas?
Please check the delivery times in our Shipping policy and allow a little extra time in December, when couriers are at their busiest.
How can I track my order?
Once your order has been sent, we email you a link to track it.
Can I return an item?
Yes. How returns work is explained in our Refund policy. Your statutory rights are not affected.
What if my item arrives damaged?
Please contact us with your order number and a photo. We will give you a full refund at no cost to you. Please contact us within 48 hours of delivery if you can, as this helps us resolve it faster. Your statutory rights are not affected.
Do your lights need to be plugged in?
No. All our lights run on batteries. Whether batteries are included is shown on each product page.
Can I change or cancel my order?
Please contact us as soon as possible. Cancellations are covered in our Refund policy.
Still have a question? Contact us.